Policies and Procedures
Policies and Procedures
Relax and renew when you visit Harmony Massage in Salt Lake City, Utah. Learn more about our rules and more by reading the information below.
Clients must provide a health history and update when necessary. This helps us to give you the most out of each session.
As a courtesy to our clients, we allow cancellations up to 2 hours prior to your scheduled appointment time without fee or penalty. As a courtesy to Harmony Massage, we ask that you give us as much notice as possible.
No Call, No Shows will result in a $50 fee that must be paid prior to the scheduling of future appointments. Clients who repeatedly no call, no show will terminate the client-therapist relationship with Harmony Massage, and Kathryn Perkins, LMT.
As a courtesy to our clients who may have appointments after yours, appointments begin and end on time - we do our best to give you the amount of time that you have scheduled, however, when you are late we cannot guarantee that we will be able to extend your appointment beyond the time scheduled.
Please let us know if you will be late for your appointment. If you are more than 10 minutes late and have not reached out to us, this is considered a "no show". If there was an emergency, please let us know and we will consider rescheduling your appointment.
Payment is expected at the time service is rendered. We accept cash and all major credit and debit cards. Harmony Massage is no longer able to accept checks.
Intoxication, drug use, misconduct, solicitation, or suggestive language will result in the termination of the treatment, and charges for the service in full will be assessed.
During your session, if you would like to chat, we will chat. But if you prefer to relax in silence, we want you to feel comfortable in doing so.
Speak up! Please speak up. Any questions or concerns (if the music is too soft/loud, if you are too hot/cold, the pressure is too deep or not deep enough – anything), please tell us, and we will do our best to make you as comfortable as possible. It is your right and your responsibility to let us know if there is something that we can do to make your massage experience better.
Our Commitment to YOU
Our Commitment to YOU
We provide our clients with a competent and professional session each time they come for an appointment, addressing the client’s specific needs for that session.
We are available to our clients between the hours of 10:00 AM – 8:00 PM, and clients may schedule an appointment on our website through Genbook 24 hours a day. If we cannot answer our phone, leave a message or send a text, and we will return your call within 24 hours.
Please do not repeatedly call our phone; this overrides the “do not disturb” feature that we utilize on our phone while in session and may interrupt a client’s session – our clients are very important to us, and we will get back to you as quickly as possible.
We do not provide direct billing for insurance. We will gladly assist clients in filling out the appropriate forms (insurance billing may require a prescription from a medical doctor).
Appointments are confirmed the day before the session. If appointments are made the same day as the appointment, or the day prior, no confirmation is given. Appointments made online are confirmed by Genbook via email. If you would prefer a reminder call or text for your appointment, please specify when booking.
We customize our treatment plans to meet our clients’ needs.
We stay current with information and techniques by receiving regular sessions (for the same services we provide) and taking at least one workshop per year.
We respect all clients regardless of their age, gender, race, national origin, sexual orientation, religion, socioeconomic status, body type, political affiliation, state of health, or personal habits.
Privacy and confidentiality are maintained at all times.
Our massage space and equipment is kept clean and safe, adhering to Salt Lake County Health Department standards.
Personal and professional boundaries are respected at all times.
We maintain our professional license to practice massage therapy through the Utah Division of Professional Licensing. Our massage license number is 5819755-4701.
We do our best to schedule all of my appointments 15 minutes apart so that our clients have time to ask questions before and after our session.
We offer the ability to purchase gift certificates online.